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Browse by categories
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set up and configure the countertop printer
How to setup and configure the countertop printer for receipt printing from the POS device or cash drawer or for kitchen printing.
December 9, 2022
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How to Clear a Ticket
How to completely clear a ticket (sale) on your Silver POS.
January 28, 2022
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Information Security on POS
March 22, 2021
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How to Look Up a Customer in the POS App
This article tells you how to look Up a Customer in the POS App.
December 23, 2020
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How to Return an Item
This article provides you with information on returning an Item.
December 22, 2020
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How to Work with Items in the POS App
This article provides you with helpful article links related to working with Items in the POS App.
December 22, 2020
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How to Complete a Sale/Ticket
This article provides you with helpful links related to completing a sale.
December 22, 2020
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Recalling/Reprinting a Receipt
This article tells you how to recall or reprint a complete sale ticket.
December 22, 2020
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Ringing Up Sales
This articles provides you with helpful article links related to Ringing Up Sales.
December 22, 2020
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Using the Point of Sale/Ticket Screen
Using the Point of Sale/Ticket Screen
December 22, 2020
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Customer Notes in the POS App
This article tells you how to add, edit and delete customer notes in the POS app.
December 21, 2020
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How to Rearrange Items in the POS App
This article shows you how to rearrange items in the Items panel of the POS screen.
December 21, 2020
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How to Return an Item by Adding It to a Ticket
How to change an item on your ticket from a sale to a return on your NCR Silver POS.
December 21, 2020
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How to edit a Customer's Information in the POS App
How to modify customer information on your Silver POS.
December 21, 2020
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How to Print a Receipt
This article tells you all about the Receipt options.
December 21, 2020
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How to Enter a Credit Card Payment
This article tells you how to enter a Credit Card Payment.
December 21, 2020
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Using Price Embedded Barcodes
July 28, 2020
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Working with Online Orders in the POS App
How to view and process online orders using NCR Silver Essentials
June 6, 2020
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Checkout Options
This article tells you how to configure your Checkout Options.
June 5, 2020
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Configuring and using EMV
This article tells you how to configure EMV and use it on the POS.
February 26, 2019
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How to Recall a Receipt
How to recall a sale thats been placed on hold.
February 26, 2019
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Adding a Customer to a Sale
Adding a Customer to a Sale on your Silver POS
February 26, 2019
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How to Add a New Item to Your Menu From the POS App
How to manually create a new item for your menu at the POS.
February 20, 2019
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Offline Credit POS Report for Silver
Access and understand the Offline Credit POS app report.
July 25, 2018
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Count and Receive Inventory at the POS
Learn how to complete an inventory count and inventory receive directly on the POS.
April 2, 2018
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How to split a payment
This article tells you how to equally split a Payment on a ticket.
January 23, 2018
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Gift Cards FAQ
This article answers questions you may have about Gift cards.
January 22, 2018
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How to Hide Empty Categories on the POS App
How to hide empty categories on your POS in a multi-store.
July 28, 2017
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Using Future Orders
How to use future orders to create and manage orders that will be picked up at a later date.
March 17, 2017
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Configure Help URLs for NCR Silver POS
How to configure the Help URls on NCR Silver POS to take you to a pre-configured external website of your choice
January 23, 2017
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How to Add an Item to a Sale
Use various methods to add an item to a sale on the Silver POS
January 19, 2017
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How to Open a Shift
How to open a shift on your Silver POS device.
January 9, 2017
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How to Enable Time Clock POS Setting
How to enable or disable the time clock to designate a specific POS device for clocking in/out.
January 9, 2017
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How to View Item Details in the POS App
How to view item details on the POS.
January 9, 2017
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Performing a No Sale
How to open the cash drawer without making a sale by doing a "No Sale" on your Silver POS
January 9, 2017
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How to Add an Item to the Favorites List
How to add items to your POS favorites for easy access.
January 9, 2017
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POS App Settings
How to access the POS app settings that gives you access to configure POS features.
January 9, 2017
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How to Put a Sale On Hold
How to put a sale on hold while you wring up more customers on your Silver POS
January 9, 2017
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How to Override an Item's Price at the POS
how to adjust or override an Item's regular selling price at the POS
January 9, 2017
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Entering Customer Payments
How to Enter a Payment on your Silver POS, and links to in depth walk through for specific payment types.
January 9, 2017
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How to Close a Shift
How to close a shift at the POS or in the back office, and how to view pending shifts in the back office.
January 9, 2017
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How to Return an Item Using the Returns Mode
How to quickly complete returns in Return Mode on your Silver POS
January 9, 2017
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Adding a Tip to a Sale
This article tells you how to add a tip to a credit card sale.
October 20, 2016
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Customer Profile Attributes
Click to learn how to set up attributes for a customer profile and how it helps.
August 19, 2016
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Declare cash tips at clockout
This article tells you how to enter cash tips during clock out.
November 11, 2015
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Applying quick discount
This article tells you how to apply a discount quickly on a transaction.
November 10, 2015
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Print hours worked when clocking out
This article tells you how to print hours worked when an employee clocks out.
November 10, 2015
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How to Rearrange Categories in the POS App
This article tells you how to rearrange Categories in the POS App.
March 17, 2015
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How to Enter a Pay Out Transaction
This article tells you how to complete a Pay Out Transaction.
March 17, 2015
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Printing Gift Receipts
This article describes how to enable and use the Gift Receipt feature.
February 27, 2015
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Viewing a Customer's Sales History in the POS App
This article shows you how to view a customer's sales history in the POS app.
January 6, 2015
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Selling Gift Cards
This article tells you how to sell a gift card.
January 6, 2015
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How to Look Up an Item in the POS App
This article tells you how to Look Up an Item in the POS App.
January 6, 2015
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How to Add Not-on-File Items at the POS
This article tells you how to add an item that the system can't find after scanning a bar code.
January 5, 2015
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Adding a New Category in the POS App
This article tells you how to add a new category through the POS app.
January 5, 2015
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How to Edit an Item in the POS App
This article tells you how to modify an item in the POS app.
January 5, 2015
