Troubleshooting - Password issues

What to do if you forget or need to reset your password

December 22, 2020

Troubleshooting the Credit Card Reader

Troubleshooting the Credit Card Reader

December 22, 2020

Troubleshooting the Bluetooth Bar Code Scanner

Troubleshooting the Bluetooth Bar Code Scanner

December 22, 2020

Troubleshooting Devices

Troubleshooting Devices

December 22, 2020

Troubleshooting the Countertop Receipt Printer Model 310

Troubleshooting the Countertop Receipt Printer Model 310

December 22, 2020

Troubleshooting the Countertop Receipt Printer Model 350

Troubleshooting the Countertop Receipt Printer Model 350

December 22, 2020

Troubleshooting the Mobile Receipt Printer Model 200

Troubleshooting the Mobile Receipt Printer Model 200

December 21, 2020

Troubleshooting - Account locked out

What to do if you are locked out of your account.

December 21, 2020

Test

Test

June 14, 2017

How to link a Bar Code to an Existing Item in the POS App

How to link a barcode to an existing item at the POS

January 9, 2017

Skip button bug in Silver Pro

August 3, 2016

Remove customer categories

This article tells you how to remove a customer category.

August 3, 2016

Scanner (reading) bar code issues

This article tells you what to do when a customer has trouble scanning custom bar code labels.

August 3, 2016

Remove vendors from inventory.

This article tells you how to remove a vendor that a merchant no longer wants to use.

August 3, 2016

How to change selling location

This article tells you how to guide a customer to change their selling location.

August 2, 2016

Time Clock duplicates

This article tells you what to do when the time clock report shows duplicate entries for multiple users.

August 2, 2016

Order Mode issues

This article for Silver Pro users tells you what to do if Takeout/Delivery Order mode is not prompting on POS on each order.

August 2, 2016

Back Office - Mobile Site

This article tells you what to do if a customer has trouble accessing the Back Office on a mobile device.

August 2, 2016

Enable Drawer Checkout

This article tells you what to do if a customer has trouble opening the cash drawer.

August 2, 2016

Troubleshooting an iOS Device

This article tells you how to troubleshoot an iOS Device.

March 17, 2015

Bar Code Scanner Connectivity Issues

Troubleshooting Bar Code Scanner Connectivity Issues.

February 27, 2015

Troubleshooting - Items Not Scanning Properly in the POS App

This article tells you what to do if Items aren't scanning properly in the POS App.

February 27, 2015

Advanced Troubleshooting for the Mobile Printer Model 200

Advanced Troubleshooting for the Mobile Printer Model 200

June 6, 2014

Bar Code Scanner POS Settings

June 4, 2014

Operating the NCR Scanner and Credit Card Reader (Sled)

Operating the NCR Scanner and Credit Card Reader (Sled)

October 30, 2013

On-Screen Keyboard Not Displaying when Using the Bar Code Scanner

On-Screen Keyboard Not Displaying when Using the Bar Code Scanner

October 30, 2013

Troubleshooting Your Wi-Fi Connection

Troubleshooting Your Wi-Fi Connection

October 30, 2013

NetGear Wireless Extender Setup

NetGear Wireless Extender Setup

October 30, 2013

Setting Up the Mobile Receipt Printer Model 200

Setting Up the Mobile Receipt Printer Model 200

October 30, 2013