Questions?
Contact us at support line.
US: 877-270-3475
or
Log in to back office to chat with a representative
Contact us at support line.
US: 877-270-3475
or
Log in to back office to chat with a representative
Visit NCR.com/Silver
Browse by categories
Understanding Features & User Roles - Back Office Access
For all of the features listed below, if a user does not have access to a feature, they will not see the link for the feature when they are logged in to the Back Office.
For all of the features listed below, if a user does not have access to a feature, they will not see the link for the feature when they are logged in to the Back Office.
| Feature | What does it allow a user to do? |
| My Store | |
| Activity Summary and Alerts | View the Activity Summary, view and configure alerts |
| Sales Dashboard | View the Sales Dashboard |
| Customer Dashboard | View the Customer Dashboard |
| Results | |
| Reports | View and print reports; access can be assigned at the report level |
| POS Transactions | Access the POS transaction viewer |
| Credit Settlement | Access the credit settlement page, which includes the ability to void transactions and manually settle credit batches |
| Inventory | |
| Categories and Items | View, add, and edit categories and items |
| Full Access | View, add, and edit categories and items |
| Limited Edit Only | Edit item price and item availability for existing items |
| Modifiers | View, add, and edit modifiers and modifier groups |
| Discounts | View, add, and edit discounts |
| Manage | |
| Snapshot | View and print tracked inventory |
| Count | Create and print an item count worksheet to assist in performing an inventory count; enter inventory count results |
| Receive | Track the quantity of items being added to your inventory, as well as update the vendor, cost, and retail price for those items |
| Customers | |
| Email Marketing | Create and send email marketing campaigns to customers |
| Loyalty Program | Create, view, and edit your loyalty program |
| Customers | View, add, and edit customer information |
| Social Sharing | Set up links to your social media pages to be used in Email Marketing |
| Employees | |
| Employees | View, add, and edit employees |
| Time Clock | Edit and delete time clock activity |
| User Roles | View and edit user roles |
| Settings | |
| Company | View and edit basic information about your company |
| Store | View and edit store contact and store receipt information |
| Taxes | View, add, and edit tax categories and tax rates |
| Payment Methods | View and edit accepted payment methods and credit card processing information |
| Account Information | |
| My Account | View and update your account information, view bills, add additional stores |
| Buy Hardware | Purchase additional hardware/accessories for your store |
| Register Hardware | Register equipment to your account for warranty purposes |
| Register Device | Activate a new device at a store; this is performed from the device Note: Additional charges may apply |
