What is EMV?

How does it work?

• You proceed to complete the transaction and use Credit option as method of payment.

• Your customers insert their cards into your PIN pad and authenticate the transactions using their signature.

What do I need?

In order to process transactions, you need:

• A new credit card processing terminal, available from NCR

• Terminal Serial Number (located on the back of the terminal)

• Terminal ID (provided by Customer Care)

• Transaction Key (provided by Customer Care)

What do I do once I receive the EMV Reader?

• Once you receive the package, follow the instructions included in the box.

How do I configure EMV for Silver?

• Log in to your Silver Back Office.

• Click on Settings in the upper right corner, then click on Payment Methods.

• Scroll down to Payment Terminal and click on Setup Payment Terminals.

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• Click on Add a Terminal.

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• To activate a terminal, three fields must be completed:

• • • Terminal serial number (only the last 3 digits, located on the back of the terminal)

    • Terminal ID (provided by Customer Care)

    • Transaction Key (provided by Customer Care)

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Once you've entered the information as shown below, click on the green Save Changes button.

POS:
To pair the device:

• Navigate to Settings on your iPad, then Bluetooth.

• Press and hold the bluetooth button on the reader until the bluetooth icon flashes quickly. The device should appear under the device list in Bluetooth settings.

• Select the EMV terminal to pair and tap Pair. A confirmation message appears on the EMV terminal. A pairing code should display on the reader. 

• Verify the code on the iPad, press the green check button on the reader and tap Pair on the iPad.

• "Initializing security configuration.." is the message you would look for to confirm successful pairing. Once ready you will see your Merchant name on the display.

• Go to Silver > POS Settings > View payment terminal details to verify that it shows Connected.

How do I receive a payment?

• Once the customer is ready to checkout, tap Credit.

• Confirm the amount. At this point, a credit card payment screen appears on the POS and the transaction is driven by the customer at the EMV terminal.

• The customer swipes their card through the top of the EMV terminal, or if prompted, inserts it into the bottom of the terminal.

• If tips are enabled, the EMV asks the customer if they want to add a tip.

  The EMV terminal prompts the customer to confirm the total amount to charge their credit card (this includes any tip amount)

• Depending on the card, the customer authorizes the transaction by:

• • Entering a PIN number, if prompted.

  • Providing a signature, either digitally on the iPad screen or on a printed signature capture receipt.

  • To always require a customer's signature, enter $0.00 in the Require signature for purchases greater than field. To enable faster checkouts, you can enter a minimum dollar amount that will require a customer's signature.

NOTE: If a customer is required to sign, the employee must enter their Silver PIN to confirm the signature as accepted.

• The credit card screen disappears and the POS returns to the ticket entry screen.

How do I process a refund?

• Tap Refund Mode

• Enter the items to refund

• Tap Refund.

• Tap Credit

• Confirm the amount to refund.

• The Credit Card Refund screen appears on the iPad and the customer must follow the prompts on the EMV terminal (swipe or insert card and confirm the amount)

  • No signature or PIN entry is required (at least, none has been found in testing).

• Tap Close to complete the refund.